YOUR DATA. YOUR TRUST.
OUR COMMITMENT TO YOU
You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
It’s important that you know what personal information Ella Fest (known here as “we” ) collects about you, and how we use it.
We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact us using the details in the ‘Contact’ section below.
If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
PRIVACY NOTICE
Summary
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
1. purchase a ticket to our event, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date.
Your choices and rights under each scenario are explained in more detail below.
• What information we have and where we collect it from.
We collect and store different types of information about you when you buy tickets, contact us, and use our websites, apps and social media.
• How we use your information.
We collect and use your information for lots of reasons such as helping you get into the show you love, sharing news, for marketing and as otherwise required by law. Learn More
• Who we share information with.
We may share your information such as the artist, promoter,– as well as other third parties associated with the service provided. Learn More
• Your choices and rights.
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
• How we look after your information.
We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
• Questions and feedback.
If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
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How We Use Your Information & Why
This section explains how we use your information and the legal basis on which we use it.
1. For the performance of our contract with you
We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can:
• process your order
• take payment, and
• provide you with customer support.
• How to turn off personalisation.
Simply turn off “Allow personalisation” in your account settings. We’ll stop any personalisation and only use your data for essential services, such as screening for fraud.
• What happens if you turn off personalisation?
We will no longer use your data to determine what you might be interested in. This means you won’t get any personal recommendations you’ve subscribed to will be generic
We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes and where you specifically request we do so such as by favouriting an artist.
CONTACT US
If you have any questions about the above, ,please use the contact link
Updated 28 March 2025
When you use our site (including mobile sites) we and third party organisations may collect information by using ‘cookies’ and other technologies (for simplicity we refer to all such technologies as ‘cookies’).